Head to Toe Assessments

Root-Cause Thinking for Charge Nurses

• The “Five Why’s” method – find the system issue, not the scapegoat.

• Recognizing patterns that cause recurring incidents.

• Correcting workflow and communication gaps.

Working Smarter with CNAs & MA-Cs

• How to manage your team.

• Recognize publicly, correct privately, and with purpose.

• Empowering staff through trust and recognition.

• How to deal with difficult families and staff.